Terms and conditions

Welcome to Rasarth.

These Terms and Conditions ("Terms", "Terms and Conditions") govern your access to and use of [Website URL] (the "Website") and your purchase of products from [Company Legal Name] ("we", "us", "our", or "Company").

By accessing our Website, creating an account, placing an order, or purchasing our products, you agree to be bound by these Terms and Conditions.

If you do not agree with these Terms, please do not use our Website.

1. About Our Store

We operate an online store offering organic and other food products, including but not limited to:

  • Organic dals and pulses;
  • Cereals and grains;
  • Rice;
  • Flour;
  • Spices;
  • Edible oils;
  • Ghee;
  • Snacks;
  • Superfoods; and
  • Other food and grocery products.

Our products are sold to customers within Canada.

2. Eligibility

By using our Website or placing an order, you confirm that:

  • You are legally capable of entering into a binding agreement;
  • The information you provide to us is accurate and complete;
  • You are purchasing products for lawful purposes; and
  • You will comply with these Terms and all applicable Canadian laws and regulations.

If you are purchasing on behalf of a business or organization, you confirm that you have authority to act on its behalf.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, ingredients, nutritional information, package sizes and other product information displayed on our Website are accurate.

However:

  • Product packaging and appearance may occasionally differ from images shown on the Website;
  • Product colours may vary depending on your device or screen;
  • Product availability may change without notice;
  • Manufacturers or suppliers may update packaging or product information; and
  • Minor differences in appearance, texture, colour or natural characteristics may occur, particularly with organic and minimally processed food products.

The information displayed on the Website should not be considered a substitute for the product label.

Customers should always review the product packaging and label for the most current ingredient, allergen, nutritional, storage and usage information.

4. Food Allergens and Dietary Information

We provide ingredient and allergen information where required and where available.

Customers are responsible for reviewing product labels and ingredient information before consuming a product, particularly if they have food allergies, intolerances or specific dietary requirements.

If you have questions about ingredients or allergens, please contact us before purchasing or consuming the product.

We cannot guarantee that products are free from all allergens unless the product is specifically represented as such.

5. Organic Products

Where a product is described as "organic", the applicable organic claims and certification information will be provided in accordance with applicable Canadian requirements.

Organic products may have natural variations in colour, size, texture, aroma and appearance.

Such variations do not necessarily indicate that a product is defective or unsuitable for consumption.

6. Product Availability

All products are subject to availability.

We reserve the right to:

  • Limit quantities;
  • Discontinue products;
  • Change product specifications;
  • Correct product information;
  • Refuse or cancel orders where necessary; and
  • Update product availability without prior notice.

If a product becomes unavailable after you place an order, we may contact you to offer an alternative or provide a refund for the unavailable product.

7. Pricing

All prices displayed on the Website are in Canadian dollars (CAD) unless otherwise stated.

Applicable taxes, shipping charges and other fees will be displayed at checkout where applicable.

We reserve the right to change prices at any time without prior notice.

However, price changes will not affect an order that we have already accepted, except where permitted or required by applicable law.

8. Pricing and Product Errors

We make reasonable efforts to ensure that product prices and information are accurate.

If we discover an obvious pricing, product or promotional error after you have placed an order, we may contact you to confirm whether you wish to proceed at the correct price.

If we cannot contact you or you do not wish to proceed, we may cancel the affected order and provide a refund for any amount already paid.

This provision does not limit any rights you may have under applicable consumer protection laws.

9. Placing an Order

When you place an order through our Website, you are making an offer to purchase the selected products.

After placing your order, you may receive an order confirmation email.

An order confirmation does not necessarily mean that we have accepted the order.

We reserve the right to accept or decline an order.

An order will be considered accepted when we have confirmed acceptance and/or processed the order for fulfilment, subject to applicable law.

10. Order Cancellation

Orders may be cancelled subject to our Cancellation Policy.

If an order has already been processed, packed or shipped, cancellation may no longer be possible.

Please review our Cancellation Policy for further details.

11. Payment

We accept payment methods made available through our Website at checkout.

Payment must be successfully received or authorized before an order is processed.

By submitting payment information, you confirm that:

  • You are authorized to use the selected payment method;
  • The information provided is accurate; and
  • You authorize us or our payment service provider to process the applicable transaction.

Payments may be processed through Shopify Payments or other third-party payment providers.

12. Shipping and Delivery

We currently ship products within Canada.

Shipping charges and estimated delivery times will be displayed during checkout or described in our Shipping Policy.

Delivery dates and times are estimates and are not guaranteed unless expressly stated otherwise.

We are not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, severe weather, transportation disruptions, labour disruptions or incorrect delivery information.

Please review our Shipping Policy for additional information.

13. Returns, Refunds and Damaged Products

Returns and refunds are subject to our Return & Refund Policy.

Because our products include food and consumable items, certain products may not be eligible for return after delivery for health and safety reasons.

If you receive:

  • A damaged product;
  • An incorrect product;
  • A defective product; or
  • A product that is missing from your order,

please contact us as soon as reasonably possible.

Nothing in these Terms limits any rights or remedies available to you under applicable Canadian consumer protection laws.

14. Cancellation by Us

We may cancel an order where reasonably necessary, including where:

  • A product is unavailable;
  • There is an obvious pricing or product information error;
  • Payment cannot be processed;
  • We suspect fraudulent or unauthorized activity;
  • The delivery address cannot be serviced;
  • The order violates these Terms; or
  • Circumstances beyond our reasonable control prevent fulfilment.

If we cancel an order after receiving payment, we will refund the eligible amount paid for the cancelled order.

15. Promotions and Discount Codes

From time to time, we may offer promotional pricing, discount codes, bundles, free shipping or other special offers.

Unless otherwise stated:

  • Promotions cannot be combined;
  • Promotions are subject to availability;
  • Promotional codes must be used before their expiry date;
  • Promotions may be subject to minimum purchase requirements;
  • Promotions may be limited to one use per customer; and
  • We reserve the right to withdraw or modify a promotion where permitted by law.

Additional terms may apply to specific promotions.

16. Gift Cards

If we offer gift cards, additional terms may apply.

Gift cards may not be exchanged for cash except where required by applicable law.

Gift cards cannot be used for unauthorized resale or other commercial purposes unless expressly permitted by us.

17. User Accounts

If you create an account on our Website, you are responsible for maintaining the confidentiality of your account credentials.

You are responsible for activities carried out through your account unless you notify us of unauthorized access.

You agree to provide accurate and current information and to update your information when necessary.

We reserve the right to suspend or terminate an account where we reasonably believe it has been used fraudulently, unlawfully or in violation of these Terms.

18. Reviews and User-Generated Content

If you submit a product review, photograph, testimonial, comment or other content ("User Content"), you represent that:

  • The content is accurate to the best of your knowledge;
  • You have the right to submit the content;
  • The content does not violate another person's rights;
  • The content is not unlawful, threatening, abusive or defamatory; and
  • The content does not contain malicious software or harmful code.

By submitting User Content, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, display and publish the content in connection with our business and marketing, subject to applicable law.

We reserve the right to remove User Content that violates these Terms or applicable law.

19. Intellectual Property

All content on the Website, including:

  • Logos;
  • Brand names;
  • Product photographs;
  • Text;
  • Graphics;
  • Designs;
  • Videos;
  • Product descriptions;
  • Website layout;
  • Icons; and
  • Other materials

is owned by or licensed to us and is protected by applicable intellectual property laws.

You may access and use the Website for personal, non-commercial purposes.

You may not reproduce, copy, modify, distribute, sell, publish or commercially exploit Website content without our prior written permission.

20. Prohibited Uses

You agree not to use our Website:

  • For any unlawful purpose;
  • To violate applicable laws or regulations;
  • To commit fraud;
  • To impersonate another person;
  • To interfere with Website security;
  • To introduce viruses or malicious code;
  • To attempt unauthorized access to our systems;
  • To scrape or collect Website information through automated means without authorization;
  • To infringe intellectual property rights;
  • To submit false or misleading information;
  • To abuse promotional offers; or
  • In any manner that could damage, disable or impair the Website.

We reserve the right to restrict or terminate access where we reasonably believe these Terms have been violated.

21. Third-Party Services

Our Website may use third-party services, applications and integrations, including Shopify, payment providers, shipping providers, analytics services and marketing platforms.

Your use of certain third-party services may be subject to the terms and policies of those third parties.

We are not responsible for the availability, functionality or policies of third-party services that we do not control.

22. Links to Third-Party Websites

Our Website may contain links to websites operated by third parties.

These links are provided for convenience only.

We do not control and are not responsible for the content, availability, security or privacy practices of third-party websites.

23. Disclaimer

To the maximum extent permitted by applicable law, our Website and its content are provided on an "as available" basis.

We do not guarantee that:

  • The Website will always be available;
  • The Website will be uninterrupted or error-free;
  • All information will always be completely accurate or current; or
  • The Website will be free from viruses or other harmful components.

Nothing in these Terms excludes or limits any warranty, condition, representation, right or remedy that cannot legally be excluded or limited under applicable law.

24. Limitation of Liability

To the maximum extent permitted by applicable law, [Company Legal Name] will not be liable for indirect, incidental, special or consequential losses arising from your use of the Website or purchase of products, except where such liability cannot legally be excluded or limited.

Our liability in relation to a product or order will be subject to applicable law and any non-excludable rights or remedies available to you.

Nothing in these Terms is intended to exclude or restrict liability for matters that cannot legally be excluded or restricted.

25. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless [Company Legal Name], its directors, officers, employees, contractors and service providers from claims, losses, liabilities, costs or expenses arising from:

  • Your violation of these Terms;
  • Your unlawful use of the Website;
  • Your misuse of our products or Website; or
  • Your violation of the rights of another person.

This provision does not apply to the extent that the claim arises from our own negligence, misconduct or violation of applicable law.

26. Force Majeure

We will not be responsible for failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including:

  • Natural disasters;
  • Severe weather;
  • Fire;
  • Flood;
  • Epidemics or pandemics;
  • War;
  • Government actions;
  • Transportation disruptions;
  • Labour disruptions;
  • Supply chain disruptions;
  • Internet or technology failures; or
  • Other events beyond our reasonable control.

27. Privacy

Your use of our Website is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose and protect personal information.

28. Changes to These Terms

We may update these Terms and Conditions from time to time.

When we make changes, we will update the "Last Updated" date at the top of this page.

Your continued use of the Website after updated Terms are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

29. Severability

If any provision of these Terms is determined to be invalid, unlawful or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable, where legally permitted.

The remaining provisions will continue to apply.

30. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Cancellation Policy, Return & Refund Policy and any other policies expressly referenced on our Website, constitute the agreement between you and us concerning your use of the Website and purchase of our products, except where otherwise required by applicable law.

31. Governing Law

These Terms are governed by the laws applicable in [Province/Territory], Canada, without regard to conflict-of-law principles.

You agree that disputes relating to these Terms or your use of the Website will be subject to the applicable courts of [Province/Territory], Canada, except where applicable consumer protection legislation provides otherwise.

Nothing in these Terms limits any mandatory rights or remedies available to consumers under applicable Canadian law.

32. Contact Us

If you have questions regarding these Terms and Conditions, please contact us:

[Company Legal Name]
[Canadian Business Address]
Canada

Email: [Customer Service Email]
Phone: [Phone Number]

For order-related enquiries, please include your order number so that we can assist you efficiently.