Shipping policy

Thank you for shopping with Rasarth.

We are committed to ensuring that your order of organic dals, cereals, grains, rice, flour, spices, oils, ghee, snacks and other food products is processed and delivered safely and efficiently.

This Shipping Policy explains how we process, ship and deliver orders placed through this website.

1. Shipping Locations

We currently ship orders to addresses within Canada only.

We do not currently offer shipping outside Canada.

Orders may be delivered to residential addresses, business addresses and other eligible Canadian delivery addresses supported by our shipping partners.

We may not be able to deliver to certain remote locations, PO boxes, territories or restricted addresses depending on the carrier and the products included in the order.

If your delivery address is outside our available shipping area, we will contact you regarding the order.

2. Order Processing

Orders are generally processed within [1–2 business days] after payment has been successfully received.

Orders placed on weekends or Canadian statutory holidays will generally begin processing on the next business day.

Processing times may be longer during:

• Major sales and promotional periods;
• Holidays;
• Product launches;
• High-volume periods; or
• Circumstances outside our reasonable control.

If there is an unexpected delay in processing your order, we will make reasonable efforts to notify you.

3. Shipping Charges

Shipping charges are calculated at checkout based on factors such as:

• Delivery address;
• Order weight and dimensions;
• Shipping method selected; and
• Applicable shipping promotions.

The applicable shipping charge will be displayed before you complete your purchase.

From time to time, we may offer free shipping or reduced shipping promotions. The terms and conditions of any such promotion will be displayed at the time of purchase.

4. Estimated Delivery Times

Once your order has been shipped, estimated delivery times will depend on your delivery address and the shipping service selected.

Typical delivery times may be approximately:

• Local / major Canadian cities: [2–4 business days]
• Other Canadian locations: [3–7 business days]
• Remote or rural locations: [5–10 business days]

These are estimates only and are not guaranteed delivery times.

Delivery may take longer during periods of unusually high demand, severe weather, carrier disruptions, holidays or other circumstances outside our control.

5. Order Tracking

Once your order has been shipped, we may provide you with a shipping confirmation email containing tracking information, where tracking is available.

You can use the tracking information provided by the carrier to monitor your shipment.

Please allow some time for tracking information to become active after the shipment has been handed over to the carrier.

6. Delivery Address

Please ensure that your shipping address is complete and accurate when placing your order.

We are not responsible for delays, additional shipping charges or failed deliveries resulting from:

• Incorrect or incomplete addresses;
• Incorrect postal codes;
• Missing apartment or unit numbers;
• Incorrect contact information; or
• The recipient being unavailable to receive the shipment.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply if you request that the order be shipped again.

7. Failed or Missed Deliveries

If a carrier attempts delivery and the recipient is unavailable, the carrier may:

• Leave the package in a safe location;
• Leave a delivery notice;
• Attempt delivery again; or
• Direct the package to a designated pickup location.

The applicable procedure will depend on the carrier and delivery service selected.

Please follow the instructions provided by the carrier.

8. Delayed Shipments

While we work with our shipping partners to deliver orders within the estimated timeframe, we cannot guarantee delivery dates.

Delays may occur because of:

• Severe weather;
• Transportation disruptions;
• Carrier delays;
• High shipping volumes;
• Holidays;
• Labour disruptions;
• Incorrect address information;
• Remote delivery locations; or
• Other circumstances beyond our reasonable control.

If your order appears to be significantly delayed, please contact us at [Customer Service Email] with your order number.

We will work with the shipping carrier to investigate the shipment.

9. Lost Packages

If your tracking information indicates that a package has been delivered but you have not received it, please:

1. Check around your delivery location;
2. Check with household members, neighbours or building management;
3. Review the carrier's delivery information; and
4. Contact the carrier if necessary.

If you are still unable to locate the package, contact us at [Customer Service Email] with your order number.

We will make reasonable efforts to assist you in contacting or investigating the matter with the shipping carrier.

10. Damaged Packages

Our products are carefully packed before shipment.

If your package arrives visibly damaged, please take photographs of:

• The outer packaging;
• The shipping label;
• Any visible damage; and
• The affected product(s).

Contact us at [Customer Service Email] as soon as reasonably possible, preferably within [48 hours] of delivery.

Please include:

• Order number;
• Description of the damage;
• Photographs of the package and product; and
• Any other information we may reasonably require.

We will review the situation and determine the appropriate resolution in accordance with our Return & Refund Policy.

11. Food Products and Delivery

Because we sell food products, we recommend that customers inspect their order promptly after delivery.

Please check that:

• The packaging is intact;
• The products received match your order;
• The packaging has not been visibly damaged; and
• Products are stored according to any storage instructions provided on the product packaging.

For products requiring specific storage conditions, please follow the storage instructions provided on the product label.

12. Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact us at [Customer Service Email] as soon as reasonably possible.

Please provide:

• Order number;
• Product(s) ordered;
• Product(s) received; and
• Photographs, where applicable.

We will investigate the issue and, where appropriate, arrange a replacement, refund or other suitable resolution.

13. Split Shipments

Depending on product availability, warehouse location or shipping requirements, an order may occasionally be shipped in more than one package.

If your order is shipped separately, you may receive separate tracking information.

You will not be charged additional shipping fees solely because we split an order into multiple shipments unless this was clearly communicated to you before purchase.

14. Out-of-Stock Products

If an item in your order becomes unavailable after you place your order, we may contact you to:

• Offer an alternative product;
• Provide an estimated availability date; or
• Cancel and refund the unavailable item.

If an order contains both available and unavailable products, we may ship the available products separately where appropriate.

15. Pre-Orders

If we offer pre-order products, the expected shipping timeframe will be stated on the applicable product page.

If an order contains both pre-order and regularly available products, we may ship the products together after the pre-order item becomes available unless otherwise stated.

16. Shipping Restrictions

Certain products may have specific shipping restrictions based on applicable laws, carrier requirements, product characteristics or delivery locations.

If a product cannot be shipped to your address, we will notify you and provide an appropriate resolution.

17. Free Shipping Offers

From time to time, we may offer free shipping promotions subject to minimum order values or other conditions.

Unless otherwise stated:

• The minimum order value must be reached after applicable discounts;
• Taxes may not count toward the minimum order value;
• Promotional codes may have additional conditions; and
• Free shipping may be limited to eligible Canadian addresses.

The specific terms displayed with each promotion will apply.

18. Shipping and Order Changes

Once an order has been submitted, we may not be able to change the shipping address, products or shipping method.

If you need to make a change, please contact us as soon as possible at [Customer Service Email] and include your order number.

We cannot guarantee that changes can be made after an order has entered processing or has been shipped.

19. Cancellation and Refunds

Shipping charges may be non-refundable where an order has already been processed or shipped, except where otherwise required by applicable law or provided under our Return & Refund Policy.

For information about cancellations, returns and refunds, please refer to our Return & Refund Policy.

20. Contact Us

If you have questions about shipping or delivery, please contact us:

[Company Legal Name]
[Business Address]
Canada

Email: [Customer Service Email]
Phone: [Phone Number]

Please include your order number whenever contacting us about an existing order.

We will make reasonable efforts to respond to your enquiry and assist with your delivery as quickly as possible.