Cancellation policy

Thank you for shopping with Rasarth.

We understand that circumstances may change after placing an order. This Cancellation Policy explains when an order can be cancelled and what happens after a cancellation request is received.

1. Order Cancellation

You may request cancellation of your order before the order has been processed or shipped.

To request a cancellation, please contact us as soon as possible at:

Email: [Customer Service Email]
Phone: [Phone Number]

Please include your order number and the email address or phone number used when placing the order.

We will make reasonable efforts to accommodate cancellation requests received before the order enters processing or shipment.

2. Orders That Have Already Been Processed or Shipped

Once an order has been processed, packed or handed over to our shipping carrier, we may not be able to cancel it.

If the order has already shipped, you may need to receive the order and then follow the applicable Return & Refund Policy, subject to the eligibility requirements for food products.

Any shipping or return costs that apply will be handled in accordance with our Return & Refund Policy and applicable law.

3. Food Products

Because our products include food items such as organic dals, cereals, grains, rice, flour, spices, oils, ghee, snacks and other consumable products, certain products may not be eligible for return or cancellation after shipment for health, safety and quality reasons.

We may not accept returns of food products that have been:

  • Opened;
  • Used or partially consumed;
  • Damaged after delivery;
  • Improperly stored after delivery; or
  • Returned without prior authorization.

Nothing in this policy limits any rights you may have under applicable Canadian consumer protection or other applicable laws.

4. Cancellation by Us

We reserve the right to cancel an order in certain circumstances, including where:

  • A product is unexpectedly unavailable;
  • There is an error in the product description or price;
  • We suspect fraudulent or unauthorized activity;
  • The shipping address cannot be serviced;
  • Payment cannot be successfully processed;
  • An order appears to have been placed in error or in violation of our terms; or
  • Circumstances outside our reasonable control prevent us from fulfilling the order.

If we cancel an order after payment has been received, we will issue a refund for the amount paid for the cancelled order, subject to applicable law.

5. Refunds for Cancelled Orders

If your cancellation request is accepted before the order is processed or shipped, we will initiate a refund for the eligible amount paid.

Refunds will generally be made to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

6. Promotional Orders and Discount Codes

If an order placed using a promotional offer, discount code or special pricing is cancelled, the promotion may not be available for reuse.

Where only part of an order is cancelled, the applicable discount or promotional benefit may be recalculated based on the remaining items.

7. Subscription or Recurring Orders

If we offer subscription or recurring-order services, you may cancel a future recurring order before it enters processing.

Cancellation of a recurring order does not automatically cancel an order that has already been processed or shipped.

Specific subscription cancellation terms, if applicable, will be displayed at the time of subscription.

8. Changes to an Order

If you wish to change the products, quantity or delivery address after placing an order, please contact us as soon as possible.

We cannot guarantee that changes can be made after an order has entered processing or shipment.

If the requested change cannot be accommodated, you may request cancellation subject to this Cancellation Policy.

9. How to Request a Cancellation

To request cancellation, please contact:

[Company Legal Name]
Email: [Customer Service Email]
Phone: [Phone Number]

Please provide:

  • Order number;
  • Name used for the order;
  • Email address or phone number used for the order; and
  • Reason for cancellation, if applicable.

We will review your request and confirm whether the order can be cancelled.

10. Contact Us

For questions regarding order cancellation, please contact us:

[Company Legal Name]
[Canadian Business Address]
Canada

Email: [Customer Service Email]
Phone: [Phone Number]

This Cancellation Policy should be read together with our Privacy Policy, Shipping Policy, and Return & Refund Policy.